Periodic inspections
Twice a year, before and after the summer season: compressors, condensers, heat exchangers, pumps, control setpoints.
INDUSTRIAL HVAC AND REFRIGERATION SERVICE / SILESIA, ALL OF POLAND
Production
has its rhythm.
We keep it steady.
Periodic inspections, emergency repairs and keeping refrigeration, air conditioning and ventilation installations within their parameters, under the response time agreed in an SLA contract. In our permanent care: five plants and over 1 000 units.
BREAKDOWN OR FAULT +48 32 450 56 66
Clients with a service contract use the reporting channel specified in their contract. For new requests, the Clima Line office confirms availability and the call-out date.
Ask about a service contract What to prepare when reporting a fault- Response time
- from 3 h; threshold set in the contract separately for each system
- Phone on-call service
- 24/7/365 for customers with an SLA contract
- Equipment under permanent care
- 5 plants, more than 1 000 units
- Leak checks
- every 12/6/3 months from 5/50/500 t CO₂e
- Periodic inspections
- 2 times a year, before and after the summer season
- Efficiency assessment
- every 5 years for air conditioning > 12 kW
EFFICIENCY IS NO ACCIDENT
More than
reacting to breakdowns.
Periodic inspections twice a year, leak checks every 12/6/3 months depending on the CO₂e charge, F-gas documentation and equipment records in the CRO (the Polish central F-gas register). An hour of line downtime usually costs many times more than a year’s service contract.
Emergency repairs
Call-out and fault clearance within the regime agreed in the contract, with parts for the most failure-prone components kept ready.
Leak checks
From 5 t CO₂e every 12 months, from 50 t every 6, from 500 t every 3; protocols, equipment records, CRO entries.
Documentation and energy
A report with setpoints after every inspection, an energy efficiency assessment every 5 years for air conditioning above 12 kW.
ONGOING CARE / SLA CONTRACT
Clear rules.
Calmer operations.
The SLA contract sets the response time separately for each system according to how critical it is for production, together with the inspection schedule and the range of parts kept ready. Included in the flat fee: inspections, leak checks, consumables and the agreed response time. Outside the flat fee: a compressor, condenser or heat exchanger after a failure, and upgrades.
Ask about a service contract- 01
We get to know the installation
Equipment inventory, assessment of the technical condition and documentation, takeover from another contractor with any backlog priced at the start.
- 02
We set priorities
The equipment is divided into priority levels, with a response time per system, an inspection schedule and an agreed way of reporting faults.
- 03
We provide ongoing care
Inspections, leak checks, reports with setpoints and recommendations on energy and further operation.
WHAT WE MEASURE AND HOW WE PROVE IT
Parameters,
not promises.
Every line of the service contract has a parameter, a delivery method and proof. This is what it looks like for the most common requirements of manufacturing plants.
| Requirement | Parameter | How we deliver | How we prove it |
|---|---|---|---|
| Breakdown response time | From 3 h; threshold agreed in the contract separately for each system according to criticality | Equipment split into priorities, spare parts on standby, phone on-call service 24/7/365 | Thresholds recorded in the SLA contract, report from every call-out |
| F-gas leak check | From 5 t CO₂e every 12 months, from 50 t every 6 months, from 500 t every 3 months | Checks within the flat-fee schedule; conversion: refrigerant mass × GWP / 1000 | Protocols, equipment records and entries in the CRO |
| Chiller efficiency | Supply at 10 °C instead of 6 °C = EER higher by a few to over a dozen per cent | Condenser cleaning, superheat and subcooling measurement, check of glycol and the cooling curve | Report with settings after every inspection |
| Energy efficiency assessment | Every 5 years for air conditioning > 12 kW and combined systems > 70 kW | Assessment of efficiency, sizing and optimisation potential | Protocol by a person listed in the central register of building energy performance |
| Maintaining cleanroom class | Periodic validation per PN-EN ISO 14644-2 | HEPA replacement, integrity tests, particle counts and pressure cascade measurements | Periodic validation protocols |
Leak checks: F-gas Regulation, thresholds of 5/50/500 t CO₂e. Energy efficiency assessment: Act of 29 August 2014 on the energy performance of buildings, Article 23(1)(2) (every 5 years, > 12 kW and > 70 kW); exemption: Article 23(6)(2). From 11 January 2027, exceeding 35 °C in a hall means work is prohibited.Legal status: September 2026
What does industrial HVAC service cover?
Service covers periodic inspections, emergency repairs and maintaining the parameters of refrigeration, air-conditioning and ventilation installations within the response time agreed in the SLA contract. Scope: chillers, compressors, condensers, evaporators, cold and freezer rooms (diagnostics, refrigerant top-up, component replacement), air handling units, precision air conditioning, ventilation and dust extraction (filter replacement, duct cleaning, performance measurements, regeneration of filtration systems), F-gas leak checks and periodic cleanroom validation. We serve production plants, cold stores and facilities in the food, pharmaceutical, automotive and glass industries, including installations built by other contractors.
An installation without maintenance loses efficiency gradually. A fouled condenser raises the condensing pressure and the compressor power draw, refrigerant loss reduces capacity, clogged filters force fans to run faster. Each of these effects shows up on the energy bill before it causes a breakdown. An hour of production line downtime usually costs many times more than a year of the service contract.
How does an SLA contract differ from ad hoc call-outs?
Service on call means competing for crew availability with every other request. An SLA contract sets the response time, the inspection schedule and the scope of spare parts kept on standby; for many plants this is cheaper than an in-house maintenance department. A cost analysis is in the article on 24/7 refrigeration service. Response time starts at 3 h, and we set the threshold in the contract separately for each system according to its criticality for the production cycle: the chiller feeding a line and the air conditioning in a staff room do not need the same time.
We have 5 large production plants and more than 1 000 units under permanent care, so we keep parts for the most failure-prone components on standby, because the delivery time for a compressor can be longer than the rest of the repair. Service engineers work on site to the extent agreed in the contract; customers with an SLA contract have a 24/7/365 phone on-call service. Travel from Katowice: to Sosnowiec approx. 15 min, to Gliwice approx. 30 min, to Częstochowa approx. 1 h. The 12 indicators a contract should include are described in the guide to SLA contracts.
What does the service contract flat fee include, and what is billed separately?
The flat fee covers periodic inspections on an agreed schedule, leak checks with F-gas documentation and equipment records in the CRO, consumables (filters, oils, small parts) and the agreed response time to a call. Replacement of critical components after a failure (compressor, condenser, heat exchanger) is billed separately, although depending on the contract variant these may be included in the price or charged with a surcharge when used.
Upgrades that go beyond maintaining the condition of the installation are outside the flat fee. Every contract specifies this split in numbers before signing; an offer that does not say plainly what falls outside the flat fee is a price range, not an offer. We usually inspect industrial installations 2 times a year, before and after the summer season.
Which legal obligations does the service provider take over?
The leak check frequency follows from the refrigerant charge converted to CO₂ equivalent: from 5 to 50 t CO₂e at least once every 12 months, from 50 to 500 t every 6 months, above 500 t every 3 months, and these largest installations must have a permanent leak detection system; such a system doubles the intervals. The same chiller charged with R410A (GWP 2088) or R32 (GWP 675) falls into different check thresholds.
The Polish Act of 29 August 2014 on the energy performance of buildings requires an energy efficiency assessment at least once every 5 years for air conditioning with a cooling capacity above 12 kW and for combined air-conditioning and ventilation systems above 70 kW. For heating systems the intervals are shorter: boilers of 20–100 kW every 5 years, liquid or solid fuel boilers above 100 kW every 2 years, gas boilers above 100 kW every 4 years, other heat sources and combined heating and ventilation systems above 70 kW every 3 years. The inspection covers efficiency, sizing relative to actual needs and optimisation potential; the protocol may only be drawn up by a person listed in the central register of building energy performance. A document from an unauthorised contractor is worthless during an inspection.
How do you take over an installation from another contractor, and how does cooperation start?
A takeover starts with a technical audit: measurements, documentation review, verification of entries in the Central Register of Operators and of the equipment records. The audit ends with a list of repairs required before the installation is covered by an SLA contract with a fixed response time, plus upgrade recommendations split into stages. A predecessor’s neglect does not block the contract, but it must be priced and recorded at the start. A 15-point audit checklist is in the guide to SLA contracts.
We do not quote a service contract from a price list. Step 1. Installation survey: we come on site with a team, document the condition, measure operating parameters and identify what actually threatens a stoppage in the coming season. Step 2. Preventive analysis: a report on what to replace now and what to plan for next year. Step 3. Proposed service model with SLA: response time, monitored parameters and cost. The first installation survey is free of charge.
REPORTING A FAULT?
A few details.
A faster diagnosis.
- Company name and site address
- Unit model or designation, refrigerant
- Description of the symptoms, error message, since when it occurs
- Contact for the person on site and access hours
Report breakdowns by phone: +48 32 450 56 66. An email does not mean the request is accepted automatically or that a call-out date is confirmed; clients with an SLA contract use the channel specified in their contract.
SERVICE WITHOUT SMALL PRINT
Good to
know.
LET’S START WITH YOUR PROCESS
Your technology.
Our engineering.
Describe what your production needs: facility, parameters, deadline.
An engineer replies, not a sales team.